Dr Abdoulaye Nikiema shares his thoughts on how to begin a quality process when resources are limited.
His presentation focuses on the concept that quality is all about “doing the right things right”. His line of argument therefore tries to establish what to do (“the right things”), how to do them (“do them right”) and how to achieve recognition of that quality.
In this way, he explains the importance of setting up a quality management system in medical laboratories for test results and more widely at a national level. To do this, Dr Nikiema presents existing frames of reference, tools and programs.