This webcast covers processes and procedures and the importance of documenting them in accordance with quality requirements. They are part of the documentary system. In this sense, what Tjeerd Datema explains is that we must ensure that they are uniform, accurate and reliable, because the quality management system is based on them.
Three types of documents are presented: policies, processes and finally procedures. The aim is to be able to differentiate between them and know how to draw them up. This webcast therefore helps to gain better understanding of their role in the quality management system.