The contract review is a requirement of standard ISO 15189 which is not always easy to convert into action. During this webcast, the question will be about defining the laboratory's “customers” and the notion of “contract”. The method for conducting contract reviews and recording them will then be gone into by the speaker.
This activity is a key stage in the process of implementing the quality initiative. It helps identify the needs of the people involved. This makes it possible to better respond by adapting the services provided. The contract review aims, then, to satisfy the needs of customers, which is the purpose of a quality management system.